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Problems with Ontario Works
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MLI Posts: 1
Posted On: 7/17/2014
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I don't know if I am in the right place, but I recently filed for welfare and was sent a letter saying I am eligible. However, I have not yet received any money. When I checked on the interactive phone service, I was told two cheques had been sent to be (July 4 and July 8) ... both for zero dollars.
I understand the caseworkers can't drop everything when the phone rings, but my caseworker's answering machine says she will return your call within 2 business days. A week or so ago I left her a message and never got a response at all.
I have since left her a second message about the non-receipt of money but I don't hold out much hope that I will get a response to that either. At present I have only 8 hours of work a week; that's $88 a week before taxes. I need to get this sorted as quickly as possible.
I have also emailed the Social Services department in my city (just did that now so won't get an answer until tomorrow, if then).
If I don't hear back from my caseworker, where else can I go to find out what the problem is and get it straightened out?
Thank you.
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Moderator Moderator Posts: 4075
Posted On: 7/22/2014
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Hello ,
Thank you for sharing your situation and questions with us.
We can appreciate that you would be concerned about this situation.
We suggest that you may want to contact the nearest Community Legal Clinic for some assistance.
I hope this information is helpful. Please let us know if you have further questions and if there is any follow up to your question/situation.
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Anna
Settlement.Org Content and Information/Referral Specialist, CIRS
Settlement.Org
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