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Complaint Regarding an Evaluation Service - Help 

TG
TG
Posts: 2


Posted On: 12/31/2014
TG
TG
Posts: 2
Hi,
I am writing this to ask for help regarding the unprofessional service by WES.

I had applied for the credential evaluation in June,2013 as a part of immigration process to Canada and the evaluation status was comlpeted in December 2013 ,and updated online that the evaluation report was send to my address in India.

But I never received my report by mail,and when I called back to WES to report regarding this in March 2014,the customer service said its too late to respond as the request was made one year ago and I have to apply for duplicate copies.

I again Paid money in May 2014 for duplicate copies,changed the Indian contact information to my sister's in Canada and there was no response from them till Dec 2014.

Now when I checked my status,they updated that evaluation report is shipped to the Canadian contact information which my sister neither received any reports yet from WES.

So its the second time WES is updating my status as, the report is send to the address provided and in real no reports are send to the addressee.

Otherwise how come I dont receive any reports yet even after I gave two different addresses.So I really doubt now they are simply updating the status without sending out the reports.

I am really upset with the service,and the customer service is putting on hold when we talk to them,they are not even willing to listen to our problems.

Its been two years my processing is on pending due to the errors made by WES.

I really need a help in this situation.Whom should I contact?

I have complained to WES email many times but no action is taken yet.

I really appreciate any suggestions.

Thanking You,
TIYA



tg
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Moderator
Moderator
Moderator
Posts: 2221


Posted On: 1/2/2015
Moderator
Moderator
Moderator
Posts: 2221
Hello Tiya,

Thank you for sharing your situation and question with us.

We can appreciate that you would be concerned about this situation.

We have had some similar questions in the past and have received some clarification and some procedure information directly from WES.

Here it is,



Pre-Application Process

•Call your local agency serving immigrants and find out when a WES representative will deliver an info session and attend the info session to learn not only how to apply to WES , but also how to use your evaluation report effectively to gain recognition from employers, academic institutions and professional licensing bodies

•Check WES website http://www.wes.org/ca/info/calendar.asp regularly to learn about upcoming WES Seminars for internationally educated individuals

Submitting Application for Evaluations

•If you still have questions about the WES evaluation application submission, submit your questions at www.wes.or/ca/contact

•The fees are based on the two types of evaluations WES provides: basic Document-by-Document ($115 Canadian) and detailed Course-by-Course ($210 Canadian). For the distinction between the two reports, visit WES website http://www.wes.org/ca/fees/evaltypes.asp

•ICAP service, which stores your verified academic transcripts, and send them to institutions at your request, costs an additional $35 per application.

•Submission of incomplete or incorrect documentation is the main reason your evaluation report might be delayed; we urge you to review Required Documents for your country of education (http://www.wes.org/ca/required/index.asp) and submit all the required documents.

After Receiving Your Evaluation Report

• WES is one of the very few evaluation services which has a “free” appeal process. For questions about your evaluation report, please write to (always state your WES Reference Number):

Manager of Evaluation
World Education Services
2 Carlton Street, Suite 1400
Toronto, ON M5B 1J3
Fax: 416-972-9004
www.wes.org/ca/contact

WES has limited office hours for walk-in service, and we urge you to use our on-line or telephone service for assistance. The telephone service is available 9 AM to 5 PM from Monday to Friday.


I hope this information is helpful. Please let us know if you have further questions and if there is any follow up to your question/situation.

=====
Anna
Settlement.Org Content and Information/Referral Specialist, CIRS
Settlement.Org
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TG
TG
Posts: 2


Posted On: 1/2/2015
TG
TG
Posts: 2
Thanks Anna for your reply.I will write to the Manager of Evaluation and update what happens.
Tiya

tg
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ksaineni
ksaineni
Posts: 1


Posted On: 9/13/2017
ksaineni
ksaineni
Posts: 1
On june 16 2017 WES accepts my masters statement of purpose ( till this time i did not send my bachelors docs),
even in 16 July 2017 mail your mail says it is accepted (bachelors docs were still not sent by me) and on
sept 09 2017 when i you receive my Bachelors doc you send a mail masters is now not accepted its not clear ?
I tweeted and mailed them but there had been no replies from WES

RGDs
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