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Ontario works '' worker'' treating me poorly 

Jaydajade
Jaydajade
Posts: 1


Posted On: 2/14/2017
Jaydajade
Jaydajade
Posts: 1
I have an Ontario works worker who has treated me poorly since I met her. I am currently using Ontario works while I wait for my insurance benefits to go through from my place of work. I am required to pay back all the money I've taken, just to be clear, this is not a hand out but purely a loan. When I ask her a question she rudely tells me to ''google it,'' she did not offer me transportation money which I desperately needed to get to all the doctors appointments. As of right now, I've missed one very important appointment due to not having the funds. She did not offer me any TTC tokens after going to an appointment I was supposed to be exempt from (job search appointment).

During my appointment, she sat there typing things while asking me personal questions about my situation that I had already answered in an hour long appointment one week prior with the intake worker. She's been mean and unhelpful. She has refused to offer me any of the other basic needs that I could be entitled to like transportation and a special diet. I found out about these things because I GOOGLED it.

Has anyone else had issues with their worker treating them poorly? Can I complain and have a new worker issued? Any help would be appreciated.
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Moderator
Moderator
Moderator
Posts: 2716


Posted On: 2/14/2017
Moderator
Moderator
Moderator
Posts: 2716
Hello,

Thank you for sharing your situation and question with us.

There are two ways you can file a complaint about your case worker.
  • At the office, you can request to speak with their supervisor individually. After that, the supervisor will speak with the case worker about the issues you raised. Next, the supervisor will set a meeting between the three of you to discuss and resolve the issues you have raised.
  • The other option you have is to file a complaint about your caseworker through the Toronto head office hotline: 416 392 8623.

  • I hope this information is helpful. Please let us know if you have further questions and if there is any follow up to your question/situation.


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    Eric
    Settlement.Org Content Coordinator
    Settlement.Org
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    Crystallovesme
    Crystallovesme
    Posts: 1


    Posted On: 3/29/2018
    Crystallovesme
    Crystallovesme
    Posts: 1
    I am suspended due to not receiveing a letter I spoke with my worker and I have to hand in all sorts of paperwork so im suspended. Can they hold my food allowance??
    link
    Moderator
    Moderator
    Moderator
    Posts: 2716


    Posted On: 9/18/2018
    Moderator
    Moderator
    Moderator
    Posts: 2716
    Hello,

    Thank you for sharing your situation with us.

    We can appreciate that you would be very concerned.

    You can find some detailed information regarding steps that can be taken in the Make a Complaint about Employment & Social Services section.

    I hope this information is helpful. Please let us know if you have further questions and if there is any follow up to your question/situation.

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    Anna
    Settlement.Org Content and Information/Referral Specialist, CIRS
    Settlement.Org
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