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ROE from Employer
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Sparkyplugg Posts: 1
Posted On: 9/29/2017
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ROE from employer : If i walk into Service Ontario after trying to be patient, waiting for my employer for a ROE for 6 weeks: Should I not be offered or advised that there is a form I could fill out, allowing Service Canada to act on my behalf on obtaining my ROE from my employer because I may not have the background knowledge of who to talk to, or the pull required to obtain a simple ROE from my employer? (6 weeks initially,14 weeks now, since my last day of work, still no ROE as of this post) Not that I believe there should be any extra "Pull" required. This is all regulated............isn't it?
Provisions are presently being made now for me to receive EI as of last week............but still no ROE. (14 weeks)
I am being taken care of now by EI/UI because I offered them my pay stubs as proof that I worked (I was never asked for them either), but for the next person this may be helpful if the form was offered or at least been made aware of during the Service Canada interview ( with a real person ) to discuss my issue.
I'm about as far from being a Service Canada rep as I am from being a Rocket Scientist, ( no offense intended either way ). I just needed help and didn't know who to talk to or the questions to ask.
Can we make this better or right?
Thanks
Rocky
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Moderator Moderator Posts: 4075
Posted On: 10/3/2017
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Hello Rocky,
Thank you for sharing your situation and concerns with us.
We can appreciate that this would be a very frustrating situation.
Service Canada has an Office for Client Satisfaction.
According to the Service Canada website in the Office for Client Satisfaction section,
The Office for Client Satisfaction (OCS) is a neutral organization that receives, reviews and responds to suggestions, compliments and complaints about Service Canada’s delivery of services. The OCS is an essential part of Service Canada’s commitment to providing fair, open and transparent client service.
You can find some contact information on the Service Canada website in the Office for Client Satisfaction section and here:
Telephone: 1-866-506-6806 (toll-free)
TTY: 1-866-506-6803 (toll-free)
Fax: 1-866-506-6802 (toll-free)
Mail: Office for Client Satisfaction
140 Promenade du Portage
Floor 3, Mail Drop 318
Gatineau, QC K1A 0J9
I hope this information is helpful. Please let us know if you have further questions and if there is any follow up to your question/situation.
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Anna
Settlement.Org Content and Information/Referral Specialist, CIRS
Settlement.Org
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