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Missed citizenship test-no notice phone mail email 

TonyTuma
TonyTuma
Posts: 3


Posted On: 3/1/2018
TonyTuma
TonyTuma
Posts: 3
I have missed the citizenship test because i have received no notice of any kind like phone, email or regular mail. By chnage i log in to my file online and see that the test has passed. I submitted the Web form explaining the situation, and after two weeks i get this following reply:
If your enquiry has yet to be answered via other channels such as our phone agents, paid representatives, community centres, etc., please write back to us using the IRCC Web form..
I have been logging in to my immigration profile online since then, but have not recieved any reply yet from the IRCC. I have sent another Web form explaining for the second time the situation. Am i expecting anything soon from them? do i have to contact them by phone also? What is the best way to proceed?


thank you.
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Moderator
Moderator
Moderator
Posts: 2515


Posted On: 3/5/2018
Moderator
Moderator
Moderator
Posts: 2515
Hello,

Thank you for sharing your situation and question with us.

We can appreciate that you interested in finding out what your options are, if any, in this situation.
You may want to contact the Immigration, Refugees and Citizenship Canada (IRCC) Call Centre .

I hope this information is helpful. Please let us know if you have further questions and if there is any follow up to your question/situation.

=====
Anna
Settlement.Org Content and Information/Referral Specialist, CIRS
Settlement.Org
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omids
omids
Posts: 1


Posted On: 4/11/2018
omids
omids
Posts: 1
Hello Tonya,
I am sympathetic to your situation. The exact same scenario happened to me about 2 months ago (Feb. 2018). I did not receive any mail or email from CIC regarding my citizenship test date (not even as of today). The online status mentioned that I was supposed to receive the citizenship test confirmation letter by "mail", but I did not receive any notifications from CIC not even by email as I double checked my inbox and spam folders. I wrote a letter of explanation through the IRCC Web form, and also wrote a letter and mailed it to CIC just to be on the safe side. About two weeks later, I received a template email response from CIC quoting exactly your answer "If your enquiry has yet to be answered via other channels such as our phone agents, paid representatives,community centres, etc., please write back to us using the IRCC Web form". It is indeed frustrating to see this much inefficiency from citizenship Canada. I have yet to receive a real response from CIC after 2 months. Who knows when they will reschedule my citizenship test. When you call CIC after waiting for about 1 hour the agent simply says write another letter to them!
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