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Refused Ontario Photo Card 

diaspora
diaspora
Posts: 1


Posted On: 7/19/2019
diaspora
diaspora
Posts: 1
Hi,

I went to apply for the Ontario Photo Card. One section asked whether I had another photo ID, I mentioned that I did for the country I have lived in for the last 21 years. They asked me to provide it, I handed it over. When payment made, I asked for the permanent overseas ID card back. they said I could not keep it anymore. This overseas ID card is needed to enter/for use in that country, which I do intend to return to for visits. it is also property of that country.

The Ontario Services counter staff asked another staff member, they also said I have to surrender my permanent overseas ID card to get an Ontario Photo Card. I hope that they are misunderstanding that another Canadian ID card would need to be surrendered (as on the form it says nothing about overSeas ID cards).

Who can I contact about this, someone to address this matter via email (rather than chat on the phone). If this happens to me, I suspect that it can happen to other people too.
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Moderator
Moderator
Moderator
Posts: 3067


Posted On: 8/19/2019
Moderator
Moderator
Moderator
Posts: 3067
Hello,


Thank you for sharing your situation and question with us.

We can appreciate that you would be very concerned about this situation.

It is true that it may likely be happening to others.

You may want to try using the ServiceOntario E-mail Contact section on their site.

It may also be helpful to contact ServiceOntario by phone to explain your situation and see if they can provide another e-mail contact.

We hope this issue is resolved and clarified so that others do not have to experience this.

We hope this additional information is helpful.

Please let us know if you have further questions and if there is any follow up to your question/situation.

=====
Anna
Settlement.Org Content and Information/Referral Specialist, CRS, CRS-DC

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