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Ontario works caseworker asking for documents

johanliebert Posts: 1 Posted On: 11/6/2019	johanliebert Posts: 1 Pretty much i handed in my statement of earnings 2 weeks ago showing no income. I waited a week and called to see if my account was in good standing i was told it was suspended and the statement of earnings wasnt received. I handed that in and was told to hand in ROE"s from jobs i worked months ago. I forgot to mention i was given a new caseworker in the beginning of october. i applied for ontario works in July and gave them every document provided ROE's, bank statements, etc. anyways this month my account gets suspended by this new worker and its because they want ROE"s i already provided to my old worker because it was requested on my file month's back. I do that then im told the files aren't authentic and my file will remain on hold. Mind you i wasnt given any mail in october telling me to provide documents and i had no issues last month. I wasnt made aware until 2 days before november's. I dont know what to do at this point i feel like im being treated like a criminal and have a hard time contacting her via phone. Right now im being told to sign up for my CRA( i already did and sent the worker pics for proof) and get a list of ROE's from service canada. I've already done all this i dont get the end game here what do i do?
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Moderator Moderator Posts: 4075 Posted On: 11/11/2019	Moderator Moderator Posts: 4075 Hello, Thank you for sharing your situation and question with us. We can appreciate that you would be concerned about this situation. According to the Ministry of Children, Community and Social Services website: “If you are receiving Ontario Works, you are required to: meet with us every 3 months to review your Participation Agreement and every 12 months to review your financial information take part in employment assistance activities that will help you find a job report any income you receive from a job, a training program or other sources of income, such as Employment Insurance, pensions, etc. keep your receipts and statements in order to verify your income, assets and expenses. For example, keep your pay stubs, bank account statements, childcare receipts, etc. tell us about any changes in your situation such as getting a job, opening or closing a bank account, having a baby, moving, etc. provide documents or information that we ask for obtain any other income that you are entitled to. For example, child support, Ontario Child Benefit, Employment Insurance, other tax benefits, etc. repay any Transition Child Benefit money you received if you get a retroactive Ontario Child Benefit and/or National Child Benefit Supplement payment that applies to the same month(s) you received the Transition Child Benefit, and repay any money you received that you were not entitled to.” You can contact your local office for more information or escalate your complaint above your caseworker and their direct supervisor. If you’d like to file a complaint about your worker and the way they have conducted themselves professionally you can submit a complaint to the Ontario College of Social Workers and Social Service Workers. If you wish to make a complaint about the Ministry of Children, Community and Social Services itself, you can do so through the Ombudsman of Ontario. I hope this information is helpful. Please let us know if you have further questions and if there is any follow up to your question/situation. ===== Theresa Settlement.Org Team, Certified Community Resource Specialist (CCRS)
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