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netriones Posts: 1
Posted On: 9/1/2011
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Hello,
My family immigrated to Canada in 2000. Now my parents are over 65 and lived here for 10 years and obtained citizenship.
My father is applying for old age security. He sent a certified copy of passport as a proof of residence. He traveled outside of Canada in 2007 and returned in 2008. However, there's no entry stamp on his passport in 2008. Service Canada is demanding proof of entry. The accepted documents include "Records from Citizenship and Immigration Canada"," Customs declaration". My questions is how do we obtain either of these documents?
Thanks
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storywizard Posts: 1
Posted On: 9/29/2014
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I am just going through a similar journey applying for OAS. Along with the CPP option has anyone ever been able to use Tax records, surely if you have worked in Canada that"proves" you lived here during that time??
Stephen
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Moderator Moderator Posts: 4142
Posted On: 9/30/2014
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Hi There,
Thanks for sharing your question and situation with us. We can appreciate that this is a frustrating situation.
As mentioned above, according to the Service Canada Call Centre, "other approved documents that can prove your history of residence in Canada" refers to:
- CPP Record of Earnings (to prove you were employed in Canada when you re-entered)
- 3rd Party statements from others such as neighbours, employers, dentist, doctor stating that you re-entered/resided in Canada during those dates
According to the Service Canada Call Centre, there is also the last resort option of getting the Service Canada Processing Centre to provide a "Statutory Declaration". However, this is only a last resort, once all other approved documents or "proofs" have been provided and all other options have been exhausted.
We suggest that you contact Service Canada directly for clarification if CRA issued documents will be accepted in your specific case.
You can contact them here:
In Canada or the United States, call
English: 1-800-277-9914
French: 1-800-277-9915
TTY: 1-800-255-4786
You can access your CPP contributions on the Service Canada website yourself through the My Service Canada Account
I hope this information is helpful. Please let us know if you have further questions and if there is any follow up to your question/situation.
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Theresa
Information & Referral Specialist, CIRS
Your Settlement.Org Team
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kwame Posts: 2
Posted On: 11/14/2014
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Hello,
Thank you for your question and situation with us.
Your father can access his 'customs declaration' records from Canada Border Services Agency.
He can request for his Advance Passenger Information/Passenger Name Record (API/PNR) by submitting the CBSA’s Traveller’s API/PNR Information Request form to:
Canada Border Services Agency
Access to Information and Privacy Coordinator
Leima Building
410 Laurier Avenue West, 11th Floor
Ottawa, Ontario K1A 0L8
Canada
Hi Moderator,
Thanks for this response from 2011 - its been very helpful to me as I found myself in this situation today. Question: whats the process for accessing one's 'custom declaration ' from the CBSA? or is it the same as the API/PNR?
I sincerely appreciate the good work you do!
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Moderator Moderator Posts: 4142
Posted On: 11/17/2014
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Hello,
Thank you for sharing your question with us.
As far as we know, the process is still the same.
You must submit the CBSA’s Traveller’s API/PNR Information Request form to:
Canada Border Services Agency
Access to Information and Privacy Coordinator
Leima Building
410 Laurier Avenue West, 11th Floor
Ottawa, Ontario K1A 0L8
Canada
We suggest that you also contact Service Canada directly for additional information at:
In Canada or the United States, call
English: 1-800-277-9914
French: 1-800-277-9915
TTY: 1-800-255-4786
I hope this information is helpful. Please let us know if you have further questions and if there is any follow up to your question/situation.
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Anna
Settlement.Org Content and Information/Referral Specialist, CIRS
Settlement.Org
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kwame Posts: 2
Posted On: 11/18/2014
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Thank you very much! I will contact cbsa accordingly.
Hello,
Thank you for sharing your question with us.
As far as we know, the process is still the same.
You must submit the CBSA’s Traveller’s API/PNR Information Request form to:
Canada Border Services Agency
Access to Information and Privacy Coordinator
Leima Building
410 Laurier Avenue West, 11th Floor
Ottawa, Ontario K1A 0L8
Canada
We suggest that you also contact Service Canada directly for additional information at:
In Canada or the United States, call
English: 1-800-277-9914
French: 1-800-277-9915
TTY: 1-800-255-4786
I hope this information is helpful. Please let us know if you have further questions and if there is any follow up to your question/situation.
=====
Anna
Settlement.Org Content and Information/Referral Specialist, CIRS
Settlement.Org
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docsirlat Posts: 1
Posted On: 1/7/2015
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Dear Settlement.Org Team,
My question is related to obtaining multiple Customs Declaration or API/PNR records from CBSA for OAS application process. I immigrated to Canada (with my family) in 1997 and became a Canadian Citizen in 2001. As a Free-Lance Commercial Pilot I had to travel overseas multiple times each year to do flying assignments (more times than I can even remember). Service Canada insists on all departure and entry dates/records from and to Canada. How can I obtain Customs Declaration or API/PNR records for each year since 1997. Is there a search option that covers a search by name or the passport number for multiple / all travel records since I do not have any memory or record of airlines and dates of travel.
Your help in this regard will be greatly appreciated. Thank you
JL
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Moderator Moderator Posts: 4142
Posted On: 1/9/2015
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Hi There,
Thanks for sharing your question and situation with us. We can appreciate that this is a confusing situation.
According to the Canada Border Services Agency (CBSA) agent we spoke with:
You can email your request with an explaination why you're making the request (much like the one that you've given to us) and include:
-The dates requested
-passport numbers
-Date of birth
-full name
-current mailing address
-telephone number
They only have records that date back to 2000 but will stipulate this in their response and this should be accepted and satisfy Service Canada's request for information.
You may want to contact the Canada Border Services Agency (CBSA) for more information about your specific situation and to confirm the information provided above.
You can also contact Service Canada directly for any further instructions.
I hope this information is helpful. Please let us know if you have further questions and if there is any follow up to your question/situation.
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Theresa
Information & Referral Specialist, CIRS
Your Settlement.Org Team
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eurogord Posts: 1
Posted On: 8/2/2015
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Dear Settlement.Org Team,
I am a Canadian citizen. I moved to Belgium in 1992 and returned in 2005. When I applied for my OAS I got a response that I must show entry/exit information to/from Canada.
I also have a Quebec pension with the QPP. The QPP has sent me a contribution record which records the fact that i did not contribute to the QPP for the years 1992 to 2005, and there are contributions before/after these years.
1. Do I have to request the entry/exit information to prove my entry/exit from Canada?
2. Why can't I use my Quebec pension plan records for the requirement of the OAS application.
This is a bit frustrating, Quebec says yes contributed and here is the record and yes you can collect your pension. Meanwhile for Canada Federal OAS I have to prove when I left Canada and returned. Don't these organizations talk to each other? Thanks for any help you can offer.
Back living in Canada
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pmj Posts: 1
Posted On: 9/10/2015
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You advised: Your father can access his 'customs declaration' records from Canada Border Services Agency.
He can request for his Advance Passenger Information/Passenger Name Record (API/PNR)
This procedure will provide the "Advance Passenger Information/Passenger Name Record" (as-stated), not the "customs declaration records".
And, according to the linked info page: http://cbsa-asfc.gc.ca/security-securite/api_ipv-eng.html
API/PNR data is kept for three-and-a-half years from the date of receipt and then destroyed. If the subject of API/PNR data is under active investigation, the information is transferred to a CBSA enforcement database and kept for up to six years.
Which will not be too much help for someone (like me) who has been here for many many years.....
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Chrissyb Posts: 1
Posted On: 11/7/2016
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THis is a head scratcher...I requested CBSA record of entry for OAS, I paid for two reports for my husband and I. I received the report stating that I returned to Canada in February of 2001 but the Border/customs agent neglected to record my husbands entry..we both returned on the same flight, the same day and same time in 2001. CBSA has now told me that apparently the mistake was with them and that they never recorded my husbands entry. CBSA is now requesting proof of entry from us!I reminded CBSA that they are the ones with the proof. Needless to say I would like a resolution to this matter since OAS has confirmed that this is the only piece of information that they need to approve our request for payments. I am taking this matter to the newspapers since it appears that in 2001 people were coming in and going out of canada without any record of entry.
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ichabod Posts: 1
Posted On: 3/23/2017
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Just got off the phone with them. I left Canada twice and have no record of it. Live, worked and employed people here for years. Can't prove my residency and I am Canadian.
"What is my option?" I asked. "Welfare?".
I told her, "you have my address, I can send electric bills and I have a Manitoba driver's license and I was married in Manitoba in 2007." She said it did not prove I was or am a resident. I said "I am calling you from a Canadian telephone from Manitoba, how do I know you're in Canada?"
I told them the government can keep their old age pension. The government is always looking for ways to extract money from honest hard working folk.
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Moderator Moderator Posts: 4142
Posted On: 5/18/2017
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Hello,
Thank you for sharing your experience and this situation with us.
We can appreciate that this would be very frustrating and concerning.
We hope that others who may have or are experiencing something similar can share their suggestions and comments.
You may want to see if you can contact a community legal clinic to see if they can advocate on your behalf.
I hope this information is helpful. Please let us know if you have further questions and if there is any follow up to your question/situation.
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Anna
Settlement.Org Content and Information/Referral Specialist, CIRS
Settlement.Org
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mukhtarzaidi Posts: 1
Posted On: 10/20/2017
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Please inform if I submit my last 10 years Income Tax filling,
plus CRA Tax Assesment Letters, will it be acceptable for my
OAS qualifying as 10 years resident of Canada.
Mukhtar
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Moderator Moderator Posts: 4142
Posted On: 12/7/2017
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Hello,
We suggest that you contact Service Canada directly for clarification if CRA issued documents will be accepted in your specific case.
You can contact them here:
In Canada or the United States, call
English: 1-800-277-9914
French: 1-800-277-9915
TTY: 1-800-255-4786
I hope this information is helpful. Please let us know if you have further questions and if there is any follow up to your question/situation.
=====
Anna
Settlement.Org Content and Information/Referral Specialist, CIRS
Settlement.Org
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