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Do I Have A Legitimate Lawsuit?
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lvs1419 Posts: 1
Posted On: 3/5/2015
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Do I Have a legitimate civil case?
My husband and I were in a "tv shop" to purchase a couple of tv's. I was also in the market for a desktop computer for my daughter and they happened to have some used ones for sell. I specifically told the employee that I wanted a desktop that would run Minecraft(a game). He said that any of them should be able to run it and he called the computer tech in and I spoke with him. He suggested which computer I should buy to best run the game and said the game had very minimum requirements so it should run with no problem. He said it would be $195 for the computer. Well when he went to ring me up he charged me $20 extra for the monitor and $20 for a wifi card since the computer wasn't wifi capable with out it. I wasn't expecting the extra charges but whatever.
Get the computer home and long story short, it doesn't run minecraft. It gives me an error every time. It doesn't run Java, Chrome, Origin or any programs I try to download. I call the guy, argue with him for awhile and he finally agrees to up and fix it. 2 days later I get the computer back and he haddowngraded the operating system for some reason. He "upgraded" the video card to a 12 year old card and it basically had all of the same problems. He texted me before that and told me that he ran Minecraft on it and it worked, which was obviously a lie. I had 2 technicians attempt to fix it and both said I might as well get rid of it if I cant get a refund because it's worthless or I could attempt to install a new video card but there's no guarantee that it will fix the problem and that obviously costs more money.
When I purchased the computer, the guy gave me a "service receipt." It is a receipt meant for people who have work done on their computer. It doesn't state anything about refunds but he hand wrote "as is" on it. I wondering if I would have a case in court though because I specially said it needed to run Minecraft before hand and he told me it would on 2 occasions and I have proof as well as statements from the technicians stating that the computer doesn't work right. He also wrote that I paid $215 but my bank statement and paypal receipt prove that I paid them $245.
Diana
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Moderator Moderator Posts: 4142
Posted On: 3/10/2015
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Hello Diana,
Thank you for sharing your situation and questions with us.
We can appreciate that you would be concerned and very upset about this situation.
Your User ID and your post indicated that you are in California.
As you may have noticed, the Settlement.Org website is mainly about settling in and moving to Ontario, Canada. Therefore, we may not have a great deal of information that is specific to your situation.
However, we suggest that you may want to try first by contacting the Better Business Bureau for your area to possibly file a complaint and to find out what your options are.
We are sorry that we unfortunately do not have any additional information to provide you.
I hope this information is helpful. Please let us know if you have further questions and if there is any follow up to your question/situation.
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Anna
Settlement.Org Content and Information/Referral Specialist, CIRS
Settlement.Org
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