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Extremely Slow Service-Credential Evaluation 

Posts: 1

Posted On: 4/6/2019
Posts: 1

I applied to WES for education assessment 6 months ago. The service mentioned that I could get the transcripts from universities in a sealed envelope and post it to WES. After doing this, they put the evaluation on hold until they get the verification from universities. It's been 4 months and they have not been able to get the verification from one of my universities.

If they were planning to do the verification, why didn't they ask the university to send the transcripts in the first place and if they need verification from university why do they not have processes in place to get the verification on time. They tell me they send the mail and email to university every 7 weeks, which has clearly not worked. They should be calling universities to speed up the verification process. That is what they are charging the students for.

Anyone requesting for education assessment is on time crunch and need to apply to universities and immigration on time. If they do not receive the evaluation on time it is quite useless. I understand they are doing this to prevent fraud, but to most of the honest students this feels like harassment as we need to get admissions to university or we just wasted a year.

Therefore, I would like to humbly request you to change the process around the evaluation and speed up the process or do not charge students until they are ready to provide a proper service.

Posts: 4049

Posted On: 6/30/2019
Posts: 4049
Hello Vivek,

Thank you for sharing your situation and question with us.

We can appreciate that you would be concerned about this situation.

We have contacted WES and they have provided us with the process.

Here it is:

Pre-Application Process
  • Call your local agency serving immigrants and find out when a WES representative will deliver an info session and attend the info session to learn not only how to apply to WES , but also how to use your evaluation report effectively to gain recognition from employers, academic institutions and professional licensing bodies
  • Check WES website regularly to learn about upcoming WES Seminars for internationally educated individuals
  • Before purchasing an evaluation report, check Degree Equivalency Tool (free service) and learn about your Canadian academic equivalents at
Submitting Application for Evaluations
  • If you still have questions about the WES evaluation application submission, submit your questions at www.wes.or/ca/contact
  • The fees are based on the two types of evaluations WES provides: basic Document-by-Document ($115 Canadian) and detailed Course-by-Course ($210 Canadian). For the distinction between the two reports, visit WES website
  • ICAP service, which stores your verified academic transcripts, and send them to institutions at your request, costs an additional $35 per application.
  • Submission of incomplete or incorrect documentation is the main reason your evaluation report might be delayed; we urge you to review Required Documents for your country of education ( and submit all the required documents.

After Receiving Your Evaluation Report
  • WES is one of the very few evaluation services which has a “free” appeal process. For questions about your evaluation report, please write to (always state your WES Reference Number):

Manager Director of Evaluations
World Education Services
2 Carlton Street, Suite 1400
Toronto, ON M5B 1J3
Fax: 416-972-9004
The WES contact center is open to answer calls and email messages from 9:00 a.m. to 6:00 p.m. (Eastern) Monday through Friday. The center is closed on weekends.
All documents must be mailed to WES. WES does NOT accept documents delivered in person. No exceptions.
There is no walk-in service.

I hope this information is helpful. Please let us know if you have further questions and if there is any follow up to your question/situation.

Settlement.Org Content and Information/Referral Specialist, CRS ,CRS-DC