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Refused Ontario Photo Card 

diaspora
diaspora
Posts: 9


Posted On: 7/19/2019
diaspora
diaspora
Posts: 9
Hi,

I went to apply for the Ontario Photo Card. One section asked whether I had another photo ID, I mentioned that I did for the country I have lived in for the last 21 years. They asked me to provide it, I handed it over. When payment made, I asked for the permanent overseas ID card back. they said I could not keep it anymore. This overseas ID card is needed to enter/for use in that country, which I do intend to return to for visits. it is also property of that country.

The Ontario Services counter staff asked another staff member, they also said I have to surrender my permanent overseas ID card to get an Ontario Photo Card. I hope that they are misunderstanding that another Canadian ID card would need to be surrendered (as on the form it says nothing about overSeas ID cards).

Who can I contact about this, someone to address this matter via email (rather than chat on the phone). If this happens to me, I suspect that it can happen to other people too.
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Moderator
Moderator
Moderator
Posts: 4081


Posted On: 8/19/2019
Moderator
Moderator
Moderator
Posts: 4081
Hello,


Thank you for sharing your situation and question with us.

We can appreciate that you would be very concerned about this situation.

It is true that it may likely be happening to others.

You may want to try using the ServiceOntario E-mail Contact section on their site.

It may also be helpful to contact ServiceOntario by phone to explain your situation and see if they can provide another e-mail contact.

We hope this issue is resolved and clarified so that others do not have to experience this.

We hope this additional information is helpful.

Please let us know if you have further questions and if there is any follow up to your question/situation.

=====
Anna
Settlement.Org Content and Information/Referral Specialist, CRS, CRS-DC

Settlement.Org
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PEGASUSEROS
PEGASUSEROS
Posts: 2


Posted On: 8/22/2023
PEGASUSEROS
PEGASUSEROS
Posts: 2
My Oponion

Ontario Photo Card can only be use within Ontario
and it ain't travel document

permanent overseas ID is nothing to do and no conflict with Ontario Photo Card

totally differnt thing and can't compare at all

Service Ontario has no right nor authority to do so
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Moderator
Moderator
Moderator
Posts: 4081


Posted On: 8/31/2023
Moderator
Moderator
Moderator
Posts: 4081
Hi there,

Thank you for sharing your experience with the forum community. According to Service Ontario, the Ontario Photo Card cannot be used as proof of identification for international travel. and should not conflict with any of your travel documents. An Ontario Photo Card and a driver’s licence or a photo ID card from Ontario or another province, state or country cannot be held at the same time. If you have a driver’s licence or a photo ID card from Ontario or any other province, state or country, you must turn in your existing licence or ID when applying for an Ontario Photo Card.

If you otherwise need your previous ID card for travel or other reasons, it is best to contact Service Ontario directly for case-specific advice. You can find their contact information here: https://www.ontario.ca/feedback/contact-us?id=8330&nid=7555

We hope this information is helpful.

Sincerely,

Your Settlement.Org team
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danishs
danishs
Posts: 1


Posted On: 9/6/2023
danishs
danishs
Posts: 1
I understand your concern about surrendering your permanent overseas ID card when applying for an Ontario Photo Card. It's important to clarify this issue, especially if it might affect other applicants as well. To address this matter, you can take the following steps:
  • Contact Ontario's Ministry of Transportation (MTO): You can reach out to the MTO's Customer Service to inquire about the specific requirements and procedures for obtaining an Ontario Photo Card without surrendering your permanent overseas ID card. Here's how you can contact them via email:
    • Visit the official website of the Ministry of Transportation Ontario: MTO Contact Page
    • Look for an email or contact form option to send your inquiry. Make sure to provide all the relevant details about your situation.
  • Write a Detailed Email: In your email, explain your situation thoroughly, including why you need to keep your overseas ID card, the fact that it's property of another country, and any concerns you have about the requirement. Be polite and clear in your communication.
  • Request Clarification: Ask for clarification on the policy regarding overseas ID cards during the Ontario Photo Card application process. Mention your desire to help ensure that the process is clear and fair for all applicants.
  • Suggest a Resolution: If you have a suggestion for a more reasonable solution, such as providing a copy of your overseas ID card or a notarized statement confirming your identity, include that in your email.
  • Document Everything: Keep a record of your email correspondence and any responses you receive from the MTO. This will be important in case you need to escalate the issue further.
  • Consider Contacting Your Local MPP: If you do not receive a satisfactory response from the MTO, you can contact your local Member of Provincial Parliament (MPP) to discuss the matter. They may be able to advocate on your behalf.
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