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New arrival PR card not received but not kids
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Stevelight Posts: 1
Posted On: 12/17/2019
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My wife and two kids landed in Canada as PR in Aug.8th.2019. Due to address mistake from my immigration consultant, we didn’t receive PR card after 90 days, around 90 days mark, we applied for remake my wife’s PR card along with two kids.two weeks ago we received two kids’ PR card but not my wife’s. We have called call Center and they say they have done everything they can do but ask us to wait. I just want to know how long we need to wait further, and is there any difference between kids and adult PR card. I think sth is wrong for my wife’s card.
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Moderator Moderator Posts: 4142
Posted On: 12/27/2019
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Hello,
Thank you for sharing your situation and question with us.
We can appreciate that you would be concerned about this situation.
It is best that you contact the Immigration, Refugees and Citizenship Canada (IRCC) Call Centre directly to see if they have any information they can provide you.
You can contact them at:
1-888-242-2100 (In Canada Only)
You can also submit a case-specific inquiry:
http://www.cic.gc.ca/english/contacts/web-form.asp
If you have any additional questions, please feel free to post them here:
https://discuss.settlement.org/default.aspx
We hope this information is helpful.
Settlement.Org Team
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