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WES terrible customer service and no help

Brock Posts: 1 Posted On: 4/28/2020	Brock Posts: 1 Hello, I have completed my evaluation back in 2015 with WES and have my credential assessment. I tried to call them to have my unofficial transcript (the notes my schools sent to them) and they want me to upgrade to a course-by-course evaluation. I do not need that for now and I need my notes to be able to start an application for a university in Canada. I feel they are trying to extort me as they don't understand that with the Covid situation, the schools in my country are closed and I will miss a university year. I have no solution. Adding to that, they told me my notes are now their property and they don't want to send it to me and hangup on me. Anyway I can find a solution or fill-up a complain about this? Regards,
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Moderator Moderator Posts: 3223 Posted On: 15 days ago	Moderator Moderator Posts: 3223 Hello There, Thank you for sharing your situation and question with us. We appreciate that you would be interested in this type of information. We understand that the outcome of your report may cause concern. It is best that you contact WES directly for information specific to your case. Be prepared with your WES reference number and call the (+1) 800-361-6106 or use their contact form. For information about contacting WES and their complaints process, you may find the Settlement.Org discussion thread Problem With My WES Evaluation Report useful. Here is an excerpt: Submitting Application for Evaluations If you still have questions about the WES evaluation application submission, submit your questions at www.wes.or/ca/contact https://www.wes.org/ca/contact-us/ The fees are based on the two types of evaluations WES provides: basic Document-by-Document and detailed Course-by-Course. For the distinction between the two reports, visit WES website http://www.wes.org/ca/fees/evaltypes.asp https://www.wes.org/ca/evaluations-and-fees/other/ ICAP service, which stores your verified academic transcripts, and send them to institutions at your request, costs an additional fee per application. Submission of incomplete or incorrect documentation is the main reason your evaluation report might be delayed; we urge you to review Required Documents for your country of education (http://www.wes.org/ca/required/index.asp) and submit all the required documents. For more information, visit Settlement.Org for articles on credential evaluation. If you have any additional questions, please feel free to post them here. We hope this information is helpful. Please let us know if you have further questions and if there is any follow up to your question/situation. Sincerely, Your Settlement.Org Team
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