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Dormant Social Insurance Number (SIN) - Options? 

user
user
Posts: 130


Posted On: 5/1/2012
user
user
Posts: 130
I'm trying to establish a My Service Canada Account, but need a Personal Access Code to do it.

And I have been told that I can't get that code or establish the account until my Social Insurance Number has been reactivated.

How can I do this?

Where can I get the forms to fill out to get it done?

Many thanks.
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Dokken
Dokken
Posts: 2


Posted On: 11/5/2015
Dokken
Dokken
Posts: 2
Hello, I finally received my renewed PR card today and went to get a SIN. Was told that I had one when I lived in BC between 2006 and 2008 (do not remember applying for one as I worked in the US for a US company). I filled out the forms to reactive the SIN.

Can you give me any information about how long it normally takes? I have an employer waiting for me to start work and need to give them a realistic date.

Thanks!

SDI
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Moderator
Moderator
Moderator
Posts: 2844


Posted On: 5/31/2016
Moderator
Moderator
Moderator
Posts: 2844
Hello,

Thanks for sharing your situation with us.

We have contacted the Service Canada - (Social Insurance Number line) directly for some information on this type of situation.

According to a Service Canada Representative, it may be that case that your SIN has a "dormant" flag in your file. In these cases, you can still use your SIN number however, you cannot use it for the online services.

They stated that SIN numbers may be flagged as dormant when there is no activity recorded with the number for more than 5 years.

In order to re-activate it, they suggested that you go into the nearest Service Canada office and complete a questionnaire from the SIN Registry that they will provide.

You will be asked to present some identification such as a Canadian Birth Certificate, Canadian Citizenship Card/Certificate, PR Card etc.

You may want to also contact Service Canada - (Social Insurance Number line) directly to verify this information and for some information on this your situation.

I hope this information is helpful. Please let us know if you have further questions and if there is any follow up to your question/situation.

=====
Anna
Settlement.Org Content and Information/Referral Specialist, CIRS
Settlement.Org
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kimmch
kimmch
Posts: 1


Posted On: 11/16/2018
kimmch
kimmch
Posts: 1
Hello,
I have been to Service Canada 3 times now and they have either sent my application to reactivate my SIN to the wrong office, or like this last time, didn't bother to mail/fax my documents and application (the agent on the phone could tell me that I was at the Ottawa office, but the documents were never received). VERY FRUSTRATING!
Thank God I am able to work due to a great customer service representative advising me that as long as my new employer called, Service Canada would give them my SIN number...
Since the agents here in Ottawa and the surrounding areas do not seem to know how or care about helping me get my SIN reactivated from dormancy, is there an alternative? This would mean that I would have to send ORIGINAL documents and I am very hesitant to do this considering the individuals I have dealt with in person have no idea what happened to the copies they already made.
Thank you in advance for any help you can give me.
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mminusa
mminusa
Posts: 2


Posted On: 12 days ago
mminusa
mminusa
Posts: 2
I am trying to request "PAC" code so I can create an "My Service Canada Account". My SIN is probably in dormant, inactive since I have been living in Canada for over 20 years and now ready to get the CPP.

The form could not be submitted because 1 error was found.
  • Error 1:The information entered does not correspond to our records. Please check your information and try again. If this situation continues, please call us toll free at 1-866-279-5238 between the hours of 8:30 a.m. and 4:30 p.m., local time, Monday to Friday, except civic holidays. If you are calling from outside Canada, please call 1-506-548-7009 (long distance charges apply), from 8:00 a.m. to 8:30 p.m. (Atlantic time). The error code is R001 if you would like to contact the administrator about this issue.
    (25001-PACR)

I have been calling the all the phone#s which are either busy, no is answering, held in the queue for hours.!!!
Not sure how can I contact them. [e-mail, address].
Any other avenues I can explore besides going to Canada in person.
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mminusa
mminusa
Posts: 2


Posted On: 11 days ago
mminusa
mminusa
Posts: 2
Here is my findings for CPP and OAS application outside Canada.
1) No real method of doing it online
2) Don't bother with calling anyone. No will answer your calls.

Here what I found from one of the contacts at SIN service:

go online to service.ca and search for form ISP1000 (CPP) and ISP3550 (OAS).
Fill and mail it

Good luck.
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Moderator
Moderator
Moderator
Posts: 2844


Posted On: 11 days ago
Moderator
Moderator
Moderator
Posts: 2844
Hello,

Thank you for sharing your situation and experience with us.

We appreciate your experience and information you are sharing with us and other users who may be in a similar situation.

=====
Anna
Settlement.Org Content and Information/Referral Specialist, CIRS,CRS
Settlement.Org
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