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WES Status On Hold 

hammam395
hammam395
Posts: 3


Posted On: 9/3/2020
hammam395
hammam395
Posts: 3
Dear,

Hope this mail finds you well!

I have an inquiry: When I created my WES account, I chose Wester Union payment method and I received my reference number prior the payment and the documents (Certificate and Transcript) have been sent to WES through my University. After a week I issued the payment but using the Credit Card method instead of Western Union method and the payment has successfully been received.

The next day after the payment, the system shows: Status on hold "We are still waiting for your documents"! It also shows "We received your payment"!

So what's wrong here?

Was it Ok that I chose Credit Card payment instead of Western Union payment (Which I chose from the beginning)?
If it is Ok, when will the status be updated on my account?

Kindly advise!

Thanks in advance.
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Moderator
Moderator
Moderator
Posts: 3325


Posted On: 9/3/2020
Moderator
Moderator
Moderator
Posts: 3325
Hello There,

Thank you for sharing your situation and question with us.

We appreciate that you would be interested in this type of information. It is best that you contact WES directly for information specific to your case. Be prepared with your WES reference number and call the (+1) 800-361-6106 or use their contact form.

We hope this information is helpful. Please let us know if you have further questions and if there is any follow up to your question/situation.

Sincerely,

Your Settlement.Org Team
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hammam395
hammam395
Posts: 3


Posted On: 9/6/2020
hammam395
hammam395
Posts: 3
I have been trying to contact them since a week through their contact form but no response from then till now!

What shall I do!

Sincerely,
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hammam395
hammam395
Posts: 3


Posted On: 9/8/2020
hammam395
hammam395
Posts: 3
My documents have been delivered to WES since more than 3 weeks as well as the payment.
In other words, the payment and the documents have been received to WES.
Until Now, my acount is showing: "Status on hold - we are waiting for your documents"!!
Moreover, my acount is also showing: "We received your payment"!
Please advise why till now there is no update on my application!

I have been trying to contact them but with no any response!

Please help!
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Kaurmandeep111333@gmail.com
[email protected]
Posts: 1


Posted On: 9/25/2020
Hello, i have submitted my application in april 2020 and wes received my package for evaluation to 8 September. I could track my application in wes account with my tracking number. My application was showing under progress but after 3 days it was on hold and they removed the option of tracking package from my account too. I am in very critical problem. Could you help me in this? Thanks
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