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Colleges, Universities and Institutes, Evaluating Educational Credentials...

WES lost my academic transcripts, what can I do? 

martinbulnes1978
martinbulnes1978
Posts: 1


Posted On: 7/12/2021
Hi,

WES HAS LOST MY ORIGINAL ACADEMIC TRANSCRIPTS i phone customer service and they were helpless. they asked me to fill out a dispute form that I can't find in the website then I set a message asking WES to please send me the dispute form.
until now I am still waiting, my job position is gone because I failed to show my equivalent in Canada. WES just continue telling me that there are documents that are not sent. they don't care at all.
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Moderator
Moderator
Moderator
Posts: 3646


Posted On: 7/13/2021
Moderator
Moderator
Moderator
Posts: 3646
Hello There,

Thank you for sharing your situation and question with us.

We appreciate that you would be interested in this type of information. We understand that the outcome of your report may cause concern.

You may want to contact WES directly for information specific to your case and to escalate your concern. Be prepared with your WES reference number and call the (+1) 800-361-6106 or use their contact form.

For information about contacting WES and their complaints process, you may find the Settlement.Org discussion thread Problem With My WES Evaluation Report useful.

Here is an excerpt:
Submitting Application for Evaluations

While you may find helpful information on the WES internal complaints process above in this thread, you also have other options like making a consumer complaint. You can find more information on this process in the Settlement.Org article, How do I make a consumer complaint?

We hope this information is helpful. Please let us know if you have further questions and if there is any follow up to your question/situation.

Sincerely,

Your Settlement.Org Team
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