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How to escalate a query with WES

Chintan Posts: 1 Posted On: 9/19/2021	Chintan Posts: 1 Hi, I have done a two year residential MBA in India from IBS Hyderabad and did a ECA from WES. As per their analysis the degree is equivalent to a post graduate diploma. I had raised query with wes regarding clarification on the same as my batch mates who had previously applied received evaluation as Master's. As per response received from WES, they said they have changed the policy and only 3 year MBA would now be considered for masters. I wrote to them to provide the date from when the new policy was effective. Also i provided a feedback that only distance MBA is three year. Full time MBA is never a 3 yr course. They have not replied to me on my query.i have tried contacting them but unable to find any escalation details.can someone help in sharing escalation details at wes. I just wanted to understand when the policy change took place but they are not responding to my query. Thanks, Chintan
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Moderator Moderator Posts: 4141 Posted On: 9/24/2021	Moderator Moderator Posts: 4141 Hello There, Thank you for sharing your situation and question with us. We appreciate that you would be interested in this type of information. We understand that the outcome of your report may cause concern. It is best that you contact WES directly for information specific to your case. Be prepared with your WES reference number and call the (+1) 800-361-6106 or use their contact form. For information about contacting WES and their complaints process, you may find the Settlement.Org discussion thread Problem With My WES Evaluation Report useful. Here is an excerpt: Submitting Application for Evaluations If you still have questions about the WES evaluation application submission, submit your questions at www.wes.or/ca/contact https://www.wes.org/ca/contact-us/ The fees are based on the two types of evaluations WES provides: basic Document-by-Document and detailed Course-by-Course. For the distinction between the two reports, visit WES website http://www.wes.org/ca/fees/evaltypes.asp https://www.wes.org/ca/evaluations-and-fees/other/ ICAP service, which stores your verified academic transcripts, and send them to institutions at your request, costs an additional fee per application. Submission of incomplete or incorrect documentation is the main reason your evaluation report might be delayed; we urge you to review Required Documents for your country of education (http://www.wes.org/ca/required/index.asp) and submit all the required documents. While you may find helpful information on the WES internal complaints process above in this thread, it sounds like you may also be considering making a consumer complaint with the Better Business Bureau. You can find more information on this process in the Settlement.Org article, How do I make a consumer complaint?For more information, visit Settlement.Org for articles on credential evaluation. We hope this information is helpful. Please let us know if you have further questions and if there is any follow up to your question/situation. Sincerely, Your Settlement.Org Team
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