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Citizenship and Immigration Canada (CIC) will mail your PR Card to you, after the information and photograph on your Confirmation of Permanent Residence document is confirmed by a CIC official when you arrive in Canada.

If you did not provide your mailing address to CIC at the point of entry, do so as soon as possible. You can update your address online or you can contact the CIC Call Centre at 1-888-242-2100.

If you do not provide Citizenship and Immigration Canada your address within 180 days of the date of your admission, you will need to reapply for your PR Card and pay the applicable fee.

How do I get help if my visa application is refused?

There is no formal appeal process if your application for a temporary resident visa is refused.

Should you wish to re-apply, you should do so only if your situation has changed substantively or you have significant new information to submit.

Where can I find my client ID/UCI?


This eight digit number appears on all documents you get from Citizenship and Immigration Canada (CIC). It looks like this: 0000-0000.


Look for this number on:

• letters you received from CIC,
• your immigration document such as a PR card, study or work permit.

If you do not have any of these documents but want to fill out an application form:

• you can leave the field for UCI (Client ID) blank.

There may be a three-month waiting period for your OHIP coverage.

Generally speaking, if you are a newcomer to Ontario, or a former resident returning here to live after being out of the country for more than seven months, the waiting period begins on the date you establish or re-establish residence in Ontario. You may also be required to be present in Ontario for 153 days of the first 183 days immediately following the date residence is established in Ontario (you cannot be absent for more than 30 days during the first 6 months of residence).

7.5. Accompanying a Canadian citizen outside Canada

R61(4) provides that each day a permanent resident is outside Canada accompanying (that is,ordinarily residing with) a Canadian citizen constitutes a day of physical presence in Canada,provided that the Canadian citizen they are accompanying is a spouse or common-law partner or parent. In the case of a permanent resident outside Canada accompanying a Canadian citizen, it is not necessary to determine who is accompanying whom, nor is it necessary to determine for what purpose. In other words, under A28(2)(a)(ii) and R61(4), as long as a permanent resident is accompanying a Canadian citizen, the intent and purpose of their absences are not relevant as the residency obligation is met.

In the case of a permanent resident outside Canada accompanying a Canadian citizen, it is not necessary to determine who is accompanying whom, nor is it necessary to determine for what purpose. In other words, under A28(2)(a)(ii) and R61(4), as long as a permanent resident is accompanying a Canadian citizen, the intent and purpose of their absences are not relevant as the residency obligation is met.

OPTION 1. Accompanying a Canadian citizen or permanent resident outside Canada

You may count each day that you accompanied a Canadian citizen or permanent resident outside Canada provided that

• the person you accompanied is your spouse, common-law partner or parent (if you are a child under 19 years of age);
• if you are accompanying a permanent resident, they were employed on a full-time basis by a Canadian business or in the public service of Canada or of a province or territory during the period you accompanied them.

Evidence required
You must provide supporting documents to prove that:

• The person you are accompanying is a Canadian citizen or permanent resident (and that the permanent resident you are accompanying meets his or her own residency obligation); and
• You are the spouse, common-law partner or child of that person.

Supporting documents may include:

• marriage licence or evidence of common-law partnership (mandatory if you are accompanying a spouse or common-law partner)
• child’s birth certificate, baptismal document, or adoption or guardianship document (mandatory if you are accompanying a parent)
• all passports or other travel documents of the person you are accompanying used in the five years before the application (mandatory)
• school or employment records
• association or club memberships
• documents showing the citizenship of the person you are accompanying, including the date the person became a Canadian citizen, or documents showing that the permanent resident you are accompanying meets their residency obligation (mandatory)
• evidence of the residential addresses of the person you are accompanying for the five (5) years before the application (mandatory)
• any other documents that you want to have considered