IW2022

all messages by user

12/6/2022
Topic: Extreme delay receiving renewed PR card

IW2022

Hi there,

I am not a resident of Ontario but am at a loss on where to turn and came across this helpful webpage. I'm hoping you can point me in the right direction on who to contact regarding my situation regarding my renewed PR card which I have yet to receive:

April 20th, 2022: received email from Case Processing Centre in Sydney, NS stating my PR card renewal application had been received

1st follow-up call on August 30 with agent #5021: I was informed my PR card was returned to the Sydney office because it was sent to the wrong address and couldn't be delivered. I was told it would take 6 weeks for my file to be processed again and my card sent out to the correct address.

2nd follow-up call on Oct 17 with agent #5050: This day I was informed that my file had not been worked on yet and another note in my file was made to speed up the mailing of my PR card.

Since Oct 19th I've been calling the centre in Sydney on a regular basis multiple times per week without any success in getting through. The phone system simply hangs up after navigating it for multiple minutes informing me that the system is overloaded. It is extremely frustrating to not even be able to speak to anyone regarding my renewed PR card and am hoping you can help me find direct contact information for someone working at the Sydney location who can help me receive my PR card promptly as it has now become an urgent matter.

I appreciate your time and look forward to hearing from you (email preferred).

Regards