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CIC has switched from business days to calendar days so that service standards are clear and easy to understand. Calendar days are more meaningful. Now, you do not need to account for public holidays or weekends when looking at service standards. Also, using calendar days makes it easier for CIC to plan and track its processes fairly and transparently.

Processing times will vary based on:

• Type of application submitted;
• Volume of applications received;
• How easily we can verify information;
• How well and how quickly you respond to any requests or concerns;
• Whether the application is complete.

R56(2) states clearly that a PR card application must be made in Canada.[...]The CPC may refer a case to a local CIC if all or part of the application originated from outside Canada, and if there are questions as to the client’s identity, status or residency history, or the authenticity of the documentation. Clients must report in person to pick up their card in Canada, in accordance with R58(3).

I am outside of Canada and do not have a PR card. How can I return to Canada?

Canada’s entry requirements are changing

Permanent residents (PR) of Canada must carry and present their valid PR card or permanent resident travel document (PRTD) when boarding a flight to Canada, or travelling to Canada on any other commercial carrier. If you do not carry your PR card or PRTD, you may not be able to board your flight, train, bus or boat to Canada.

It is your responsibility to ensure that your PR card is still valid when you return from travel outside Canada, and to apply for a new PR card when your current card expires.

Returning by private vehicle

There are other documents you can use to enter the country.

When you return to Canada, apply for a PR card if you plan to travel outside Canada again.

Some examples of private vehicles include, but are not limited to: a car, truck, motorcycle, or recreational vehicle that you own, borrow, or rent, and that is not available for public use.

Returning by commercial vehicle: airplane, bus, train, or boat

You must apply for a permanent resident travel document (PRTD), valid for one entry. Otherwise you may not be able to travel to Canada.

You can apply to replace your PR card when you return to Canada.

The IDP is primarily used by visitors to Ontario. If you plan on living in Ontario - that is, you will be a permanent resident living in Ontario - you need to get an Ontario driver's licence within 60 days of moving to Ontario.

FLIC services are available in family courts across Ontario. At the FLIC you can find information about separation and divorce and related family law issues, family justice services, alternative forms of dispute resolution, local community resources and court processes.

Information and Referral Coordinators (IRCs) are available at designated times to help you understand your needs and to make referrals to appropriate services. IRCs can give you information about family mediation and other ways to solve your issues without going to court.

• In Ontario: 1-800-387-3445
• In Toronto: 416-235-2999
• TTY: 1-866-471-8929