all messages by user

If you apply online for permanent residence

• If you submit a complete application and pay the biometrics fee at the same time
  • You’ll get the letter in your account message box within several days or several weeks.
    • We’ll send you an email to let you know that you have a new message.
• If you pay the biometrics fee after you submit your application
  • It can take several weeks before you get the letter.
    • We’ll send you an email to let you know that you have a new message.

Find a family doctor or nurse practitioner
A family doctor or nurse practitioner is your primary health care provider – meaning they are the person you make an appointment with when you have a new, non-emergency health concern. You can learn more about their services below.
Visits to a doctor or nurse practitioner are publicly funded – meaning you don’t have to pay.
Here are two options to find a family doctor or nurse practitioner who is accepting new patients:

Register with our Health Care Connect service and have a nurse find a doctor or nurse practitioner for you.

Use The College of Physicians and Surgeons of Ontario’s Find a Doctor search.

choose “Advanced Search” to find a doctor near you (by city/town or postal code)

click on “Additional Search Options” to narrow your search (to family doctors and/or language spoken)

contact the doctor to check if they are accepting new patients

• Toll-free: 1-866-797-0000
  
• Toll-free TTY: 1-866-797-0007

Find a family doctor or nurse practitioner
A family doctor or nurse practitioner is your primary health care provider – meaning they are the person you make an appointment with when you have a new, non-emergency health concern. You can learn more about their services below.
Visits to a doctor or nurse practitioner are publicly funded – meaning you don’t have to pay.
Here are two options to find a family doctor or nurse practitioner who is accepting new patients:

Register with our Health Care Connect service and have a nurse find a doctor or nurse practitioner for you.

Use The College of Physicians and Surgeons of Ontario’s Find a Doctor search.

choose “Advanced Search” to find a doctor near you (by city/town or postal code)

click on “Additional Search Options” to narrow your search (to family doctors and/or language spoken)

contact the doctor to check if they are accepting new patients

• Toll-free: 1-866-797-0000
  
• Toll-free TTY: 1-866-797-0007

Repayment of social assistance by defaulting sponsors
Under IRPA, all social assistance received by a family class sponsored immigrant is considered a federal and provincial debt of the sponsor. Financial assistance received from Assistance for Children with Severe Disabilities is not considered "social assistance" under IRPA.

Calculating assistance when a sponsor is in default
A basic needs amount is provided. Shelter allowance depends on whether the person is living with or apart from the sponsor.
1. Sponsored immigrants living with the sponsor or in a place owned or controlled by the sponsor:
A shelter allowance is provided only if one of the following criteria is met:

• the sponsored immigrant has a legal obligation to pay shelter costs (e.g., the sponsored immigrant is a lessee or named as a co-owner on a deed/mortgage)
  
• the sponsored immigrant satisfies the Administrator that they cannot remain in the sponsor’s residence or in a place owned or controlled by the sponsor unless they pay for shelter costs (e.g., documentation of an obligation to pay for heat or utilities)
  
• the sponsor is in receipt of Ontario Works, ODSP, the Guaranteed Income Supplement (GIS) under the Old Age Security Act or GAINS under the Ontario Guaranteed Annual Income Act

Deferral of sponsorship debt recovery
There are certain circumstances where sponsors may be deferred from debt recovery activity. In such cases, sponsorship debt continues to accrue until the end of the sponsorship period.
Sponsorship debt recovery may be deferred in cases where:

• the sponsored person is temporarily or permanently waived from the requirement to pursue support from their sponsor
  
• the sponsor is incapacitated
  
• the sponsor has undergone bankruptcy and the entire sponsorship debt was covered by the bankruptcy discharge
  
• the sponsor has documented extraordinary circumstances
  
• an open eligibility investigation has commenced for the sponsored person
  
• IRCC confirms the validity of an undertaking is under review
  

Debt collection should not be pursued for deferred cases; however, if the sponsor voluntarily comes forward to repay their sponsorship debt, debt recovery activity will be resumed by the ministry.
The sponsorship debt recovery may be deferred for up to 12 months in cases where the sponsor’s circumstances are likely to change (e.g., the sponsor is in receipt of social assistance and the sponsored immigrant is temporarily waived from the requirement of pursing support). Circumstances supporting the reason for deferral should be clearly documented and the deferral should be reviewed by ministry staff after 12 months.

Submitting a Complaint

In order to submit a formal complaint to the City, you will be asked to provide the following information:

• Details of what happened
• Where did this happen? Is it within the City’s area of responsibility?
• When?
• Who was involved?
• What was said or done?
• What kind of resolution is being sought?
• Contact details of the complainant

All complaints will be dealt with in a confidential manner according to the Municipal Freedom of Information and Protection of Privacy Act. Information will be collected, used and disclosed in accordance with the Act. More information on the Act is available on our website.

You can contact your local office for more information or escalate your complaint above your caseworker and their direct supervisor.

If you’d like to file a complaint about your worker and the way they have conducted themselves professionally you can submit a complaint to the Ontario College of Social Workers and Social Service Workers.

If you wish to make a complaint about the Ministry of Children, Community and Social Services itself, you can do so through the Ombudsman of Ontario.

Documents you can useYou can use these documents to prove your Canadian citizenship:

• citizenship certificates
  • electronic certificates (e-certificates)
  • paper certificates
  • older paper citizenship certificates
• citizenship cards
• other acceptable proofs like
  • some birth certificates
  • naturalization certificates

Citizenship certificatesA citizenship certificate is an official document that proves your Canadian citizenship. You’ll get the certificate after we approve your application

• to become a Canadian citizen (citizenship grant)
• for a Canadian citizenship certificate
• to resume your Canadian citizenship after giving it up

When you apply, you need to choose between the electronic or paper format of the certificate in your application.

If we return your application because it’s incomplete, we also send you a letter and a checklist that explain why and what’s missing.
When you send your application back, make sure you

• add any document or information that was missing the first time and include the letter and checklist we sent you
• write a letter that explains why you’re changing or updating your information, or why you can’t get the document we requested

If you applied on paper and we returned your application by email, find out how to resubmit your documents.
You can use all the same documents and payment receipts to apply again. Make sure the signatures are still valid.

• We must get your application within 90 days from the date you signed it.
• The date you signed it can’t be in the future (postdated).

If you need to, you can fill out, sign and date new forms.
You should also read the application guide to see if anything changed since the last time you applied.

The processing time only starts the day we receive your complete application. If we returned your application by mistake, we’ll use the date we first received your application.