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12/17/2021
Topic:
Can the PA land before sponsor?

Moderator
Moderator
Hi there,

Thank you for sharing your question and situation with us.

You may find helpful information in our previous thread, Principal Applicant. Here is an excerpt of the response:
When a foreign national who holds a permanent resident visa arrives at a port of entry, seeking to become a permanent resident, the Border Services Officer (BSO) is usually required to find that the principal applicant is still both eligible and admissible before granting permanent resident status.

According to the Enforcement Manual for Port of Entry Examinations, a BSO encountering a situation where a family member arrives before the principal applicant should not grant permanent resident status to the family member. Rather, the BSO should defer the examination. If the BSO has reasonable grounds to believe that the rest of the family will not be coming to Canada, they may initiate enforcement action, which could eventually lead to a finding of inadmissibility (i.e no Permanent Resident status).


To conclude, if you land first before the rest of your family (such as your wife), the BSO will know who the principal applicant is, and it is very unlikely that you will be granted permanent resident status at the port of entry.


We hope that provides some insight about the process, you may want to seek legal help from a lawyer or a licensed consultant familiar with Canadian immigration to find more information about your particular circumstances.


If you have any further questions, please feel free to follow up with us here on the discussion forum.


Sincerely,


Your Settlement.Org team
12/17/2021
Topic:
Newcomer settling in Mississauga with family

Moderator
Moderator
Hello There,

Thank you for sharing your situation and question with us.

It is best that you connect with housing assistance services near you. Community agencies that provide housing assistance services will be able to support you in finding suitable accommodation for the short-term and long-term.

You may also find helpful information in the Settlement.Org articles, How can I look for rental housing? and How can I apply for subsidized housing?.

If you have any additional questions, please feel free to post them here.

We hope this information is helpful.

Settlement.Org Team
12/17/2021
Topic:
How to declare a child that we have no custedy

Moderator
Moderator
Hi there,

Thank you for sharing your question and situation with us.

It may be best to consult a reputable and registered immigration consultant or an immigration lawyer familiar with both immigration and family law for advice specific to your situation. To find a community legal clinic in your area, visit Services Near Me. The Settlement.Org article, Should I get help with my immigration application from an immigration consultant or lawyer? may provide information on the type of help and advice you can receive from a lawyer or immigration consultant.


It may also help to connect with a community resource navigator at 211 to narrow your search. 211 Ontario is a free, confidential service. Their phone service is available 24 hours a day, 365 days a year. Here is a link to their live chat if you prefer to communicate online. Their live chat service is available Monday to Friday from 7am-9pm ET.


We hope this information is helpful.


Sincerely,


Your Settlement.Org team
12/17/2021
Topic:
PR card renewal - Qs re: photos, travelling

Moderator
Moderator
Hello there,

Thank you for sharing your question and situation with us.

IRCC identifies all photo specifications for PR on their website, here is an excerpt:

Your photos must be:
  • Taken by a commercial photographer.
  • 50 mm wide X 70 mm high (2 inches wide x 2- 3/4 inches long) and sized so the height of the face measures between 31 mm (1- 1/4 inches) and 36 mm (1- 7/16 inches) from chin to crown of head (natural top of head).
  • Clear, sharp and in focus.
  • Taken with a neutral facial expression (eyes open and clearly visible, mouth closed, no smiling).
  • Taken with uniform lighting and not show shadows, glare or flash reflections.
  • Taken straight on, with face and shoulders centred and squared to the camera (i.e. the photographs must show the full front view of the person’s head and shoulders, showing full face centred in the middle of the photograph).
  • Taken in front of a plain white background with a clear difference between your face and the background. Photos must reflect/represent natural skin tones.
  • Original photos that are not altered in any way or taken from an existing photo.What is an altered photo?
  • Reflect your current appearance (taken within the last six months)
  • Professionally printed on plain, high quality photographic paper (photos printed at home and photos printed on heavy weight paper are not acceptable)
The back of one photo must include:
  • the subject’s name and date of birth
  • the name and complete address of the photography studio
  • the date the photograph was taken
The photographer may use a stamp or handwrite this information. Stick-on labels are unacceptable.


You may also find the article, How do I renew my passport? helpful for complete instructions and required documentation. In terms of leaving Canada with an expired PR card, you can find some helpful information in the Settlement.Org article, I need to leave Canada but do not have my PR card, what should I do?

Here is an excerpt:
Ideally, you should wait until you have your Permanent Resident (PR) card. If you must leave Canada, you should apply for a Permanent Resident Travel Document from a Canadian visa office abroad as soon as you reach your destination.

The only official documents that permanent residents of Canada can use to travel back to Canada on a commercial carrier (by air, land or sea) are the PR card or a Permanent Resident Travel Document (PRTD), also known as a Travel Document (Permanent Resident Abroad) issued by a Canadian visa office abroad.


We hope this information is helpful, if you wish, you may also want to contact the IRCC Call Centre or use their web form for information specific to your situation and application.


Sincerely,


Your Settlement.Org team
12/17/2021
Topic:
Misspelled PR Card

Moderator
Moderator
Hello There,

Thank you for sharing your situation and question with us.

Whether or not you will be granted entry will be up to the CBSA officer. “There are a number of reasons you can be found inadmissible, denied a visa or refused entry to Canada.” You may also wish to contact Immigration, Refugees and Citizenship Canada (IRCC) Call Centre directly to see if they have any information they can provide you.


You can contact them at:

1-888-242-2100 (In Canada Only)

You can also submit an enquiry through their web form.


If the wrong information is on your permanent resident (PR) card, you can fix it by getting your card reissued or by applying for a new one. The method you choose depends on the reason for the error. If you are correcting your name, the name on your PR card must match your foreign passport. You may find helpful information on how to do so in the Request to Reissue a Permanent Resident Card (PR Card) (IMM 5530) guide.


We hope this information is helpful. If you have any follow up questions, please feel free to post them to the discussion forum here.


Sincerely,


Your Settlement.Org team
12/20/2021
Topic:
How do I renew a health card without a license?

Moderator
Moderator
montyjammable wrote:
While expired health cards remain valid during the pandemic, why does every health care provider insist on telling me that I need to renew my health card? They are not denying me service but they are telling me it is expired.

How difficult would it be to fix the website so that everyone with an expired health card can renew it online? We are heading into year two of the pandemic and you still haven't addressed this issue. Do better!


Hi there,


Thank you for reaching out, and sharing your question with us.


We can appreciate how frustrating it can feel when you’re told about your expired health card, it’s been happening to almost everyone since the pandemic began.


You may be glad to know there are options to renew your health card online.


However, if you need a new photo you will need to visit a ServiceOntario centre. You will likely need to get your photo taken if:


  • you are replacing your red and white health card
  • your photo is 10 years or older
  • you are turning 16 years old
  • you are renewing in-person
  • you are making a change to your name
  • you received a notice in the mail from ServiceOntario to a Service Ontario location.”



If you cannot visit a ServiceOntario centre for a medical reason, you must have a physician or nurse practitioner fill out a Health Card Medical Exemption Request form.


We hope this information is helpful. If you have any follow-up questions, please feel free to post them to the discussion forum here.


Theresa
Your Settlement.Org Team,

Information & Referral Specialist - CCRS
12/20/2021
Topic:
How do I renew a health card without a license?

Moderator
Moderator
KennyPittam wrote:
Please tell me why I can not renew my health card online. The computer knows I have a valid Drivers License and have both for over 50 years. I think you need to update your software. You keep saying your expired Health Card is valid but you do not say what happens after Feb 2021 when it is not. If I have had a valid Drivers license and a valid Health card for over 50 years why are you making it so hard to renew my Health Card online.
You want me to go and stand inline outside in the winter during a pandemic when all you have to do is a little tweak on your software.




Hi there,

Thank you for reaching out, and sharing your question with us.

We can understand that the new process can be a bit confusing, we hope with time the Service Ontario site will be easier for everyone to navigate.

The provincial government has given options to renew your health card online. And there is an option to renew both your OHIP and Driver’s Licence at the same time. You can also book an appointment online so you don't have to wait in long lines at the Service Ontario location of your choice. If you do not want to book online, it is advised to call ahead to ensure the location is open and learn about any restrictions that may be in place.

However, if you need a new photo you will need to visit a ServiceOntario centre. You will likely need to get your photo taken if:

  • you are replacing your red and white health card
  • your photo is 10 years or older
  • you are turning 16 years old
  • you are renewing in-person
  • you are making a change to your name
  • you received a notice in the mail from ServiceOntario to a Service Ontario location.

If you or someone you know is over the age of 80 there are other options for renewing your documents

If you cannot visit a ServiceOntario centre for a medical reason, you must have a physician or nurse practitioner fill out a Health Card Medical Exemption Request form.

If you would like to submit your feedback about the online process you can submit any comments or concerns through this provincial page.

We hope this information is helpful. If you have any follow-up questions, please feel free to post them to the discussion forum here.

Theresa
Your Settlement.Org Team,
Information & Referral Specialist - CCRS
12/20/2021
Topic:
How do I renew a health card without a license?

Moderator
Moderator
montyjammable wrote:
I do not have a driver's licence and am therefore prohibited from renewing my health card online. This is blatant discrimination against non-drivers. I have paid for an Ontario Photo ID card yet this is not suitable identification to renew my health card online.


Hi Montyjammable.

Thank you for reaching out and following up.

We can understand the current process is not equitable for those that do not have the accepted Photo ID, we hope with time the Service Ontario site will be accessible for everyone.

You may wish to express your concerns directly by contacting Service Ontario’s Customer Experience Office to provide them with your feedback.

You can also raise your concerns with your Member of Provincial Parliament.

We are sorry we can’t help you with this specific issue beyond providing information. The Settlement.Org website is managed by the Ontario Council of Agencies Serving Immigrants (OCASI). OCASI is a non-profit organization that acts as a collective voice for immigrant-serving agencies in Ontario. We are funded by the provincial and federal governments but we have no formal pathways to escalate your concerns.

You can also submit feedback about the online process you can submit any comments or concerns through this provincial page.

We hope this information is helpful. If you have any follow-up questions, please feel free to post them to the discussion forum here.

Theresa
Your Settlement.Org Team,
Information & Referral Specialist - CCRS
12/23/2021
Topic:
Question About COPR While Outside Canada

Moderator
Moderator
alvarojs wrote:
Hi,

Today we received our CoPR but in this moment we are out of Canada. In the email that we received the IRCC stated the following:

You have 7 days from the date of this email to confirm you’re in Canada, provide your mailing address in Canada and submit your PR card photo

We will be returning on January 3rd to Canada. Can someone advise me what we can do?

Kindest regards,

Alvaro





Hi Alvaro,

Thank you for reaching out, and sharing your question with us. We can understand that these processes can be stressful with travel rules changing almost daily.

You can find more details about responding to emails from Immigration, Refugee and Citizenship Canada (IRCC).

If you are outside of Canada and have concerns about how to respond, it’s best if you directly contact IRCC through their webform. At this time IRCC experiencing a high volume of enquiries related to the situation in Afghanistan, which will impact their response times to some enquiries.

We hope that other users will be able to share their experiences with you in the meantime.

We hope this information is helpful. If you have any follow-up questions, please feel free to post them to the discussion forum here.

Theresa
Your Settlement.Org Team,
Information & Referral Specialist - CCRS
1/4/2022
Topic:
Can my children be denied entry to school?

Moderator
Moderator
Thank you for sharing your question with us. We can empathize that the enrollment process isn't as straightforward as it could be.

Regarding your question you can find the information in our Settlement.Org article How do I enrol my child in school?

You may find this excerpt particularly helpful:
It is important to know that all children aged 6-18 can and must attend school, regardless of their immigration status or the immigration status of their parents. This is outlined in the Education Act, the law that governs public schools in Ontario: "A person who is otherwise entitled to be admitted to a school and who is less than eighteen years of age shall not be refused admission because the person or the person’s parent or guardian is unlawfully in Canada."


The only documents required for enrolment are

  • Proof of your child’s age - You can use their birth certificate, passport or other travel or identity documents
  • Proof of address - If you don’t have an Ontario Photo ID card or Ontario Driver’s License you can provide a bank statement, utility bill, or lease that shows your name and address
  • Proof of guardianship - Only needed if you are not the child’s parent
  • Immunization Records - You can get a printout from their health care provider


Should the administration deny enrollment you can ask to speak with the principal. If you are still being refused you can escalate your concerns starting with your School Board Trustee.




We hope this information is helpful. If you have any follow-up questions, please feel free to post them to the discussion forum here.

Theresa
Your Settlement.Org Team,
Information & Referral Specialist - CCRS
1/12/2022
Topic:
Home out of catchment-Junior Public School

Moderator
Moderator
Hi there,

Thank you for reaching out, and sharing your question with us.

We can understand that the enrollment process can be a bit frustrating when childcare is a factor.

You may find some helpful information in our Settlement.Org articles about enrolling children in school. Here is an excerpt:

“Attendance in public schools is determined by your home address. Each school has a boundary associated with it, known as a zone or catchment area, and students attend the school in their geographical area.

You can choose to send your child to a school outside of the boundary if you find one that is better suits their needs. You can do this by talking to your school board directly.”

You can also speak to the daycare and school(s) you are considering to see if there can be an arrangement. It may be possible to have a bus through the school or that the school knows of before and after school caregiving options that may be available with other families of your child’s classmates.

We hope that other users will be able to share their experiences with you in the meantime.

We hope this information is helpful. If you have any follow-up questions, please feel free to post them to the discussion forum here.

Theresa
Your Settlement.Org Team,
Information & Referral Specialist - CCRS
1/12/2022
Topic:
Lost passport & citizenship application

Moderator
Moderator
Hi there,

Thank you for reaching out, and sharing your question with us.

We can understand your concern about missing documents during the application process.

According to the Immigration, Refugee and Citizenship Canada (IRCC) website:

“If you do not have these documents or there is missing time between the validity dates of the travel documents, provide an explanation in question 14 on the application form.”

It would be best for you to contact Immigration, Refugees and Citizenship Canada (IRCC) directly for some information specific to your situation.

You can contact them here:

1-888-242-2100 (In Canada Only)

Or by webform: https://www.cic.gc.ca/english/contacts/web-form.asp


We hope that other users will be able to share their experiences with you in the meantime.

We hope this information is helpful. If you have any follow-up questions, please feel free to post them to the discussion forum here.

Theresa
Your Settlement.Org Team,
Information & Referral Specialist - CCRS
1/12/2022
Topic:
Why did WES not evaluate my PG transcript?

Moderator
Moderator
Hi there,

Thank you for reaching out, and sharing your question with us.

We appreciate that you would be interested in this type of information. We understand that the outcome of your report may cause concern.

It is best that you contact WES directly for information specific to your case. Be prepared with your WES reference number and call (+1) 800-361-6106 or use their contact form. Unfortunately, there may be a significant delay in response times due to staffing levels and regional pandemic public health responses.

You may find helpful information about the WES process in this thread:
https://discuss.settlement.org/topic42081-problem-with-my-wes-evaluation-report.aspx

We hope that other users will be able to share their experiences with you in the meantime.

We hope this information is helpful. If you have any follow-up questions, please feel free to post them to the discussion forum here.

Theresa
Your Settlement.Org Team,
Information & Referral Specialist - CCRS
1/12/2022
Topic:
Duty-free shipment from home country to Canada

Moderator
Moderator
Hello,

Thank you for sharing your situation and question with us.

We can appreciate that you would be concerned about this.

According to the Canada Border Services Agency (CBSA) Border Information Service, there is absolutely no time limit on when you can bring in your items listed on your Goods to Follow form.

As long as they were specifically listed on your Goods to Follow form, they can be imported at any time.

You can read more about the Goods to Follow process on our Settlement.Org article.


We hope that other users will be able to share their experiences with you in the meantime.

We hope this information is helpful. If you have any follow-up questions, please feel free to post them to the discussion forum here.

Theresa
Your Settlement.Org Team,
Information & Referral Specialist - CCRS
1/18/2022
Topic:
Is the 3-month OHIP waiting period waived?

Moderator
Moderator
yscather wrote:
My father-in-law is a Canadian citizen but has been "stuck" outside of Canada since the pandemic. He's lost his OHIP coverage. Now he's getting quite ill in Asia. Do you know if the 3-month OHIP waiting period can be waived upon his return so he can receive appropriate medical treatment in Canada?


Hello There,

Thank you for sharing your situation and question with us.

According to Service Ontario:
There is no longer a waiting period for OHIP coverage. If you are eligible, you will have immediate health insurance coverage.

If your father has an expired or an expiring health card, he may also continue to use that to access health services. If he does not have a health card, he may apply at a local Service Ontario centre.

You may also find information in the Settlement.Org article, What documents do I need to apply for a Health Card (OHIP)? and Who is eligible for OHIP? Feel free to also contact Service Ontario’s INFOline at 1-866-532-3161 for more information.

We hope this information is helpful. If you have any additional questions, please feel free to post them here.

Your Settlement.Org Team